Great hotel, rooms were very clean and comfortable, the staff was great, very accomodating.

General manager is rude. Rooms were dirty. Left and came back found trash that wasn't ours including a gas station receipt that was done that morning while I was still in bed asleep. Cleaned the rooms even better then they gave it to me. They also charged me a fee for my services dogs and discriminated because I have 2 service dog. Also spent a whole night with no sleep due to the domestic violence going on in the room next to me from midnight til 6 in the morning. I called the desk multiple times and was told nothing could be done

This was a great hotel!! Only one night, but upon checking in…I was wished happy birthday (which is in a few days). Everyone was so kind and helpful. The rooms were clean and quiet! I would stay here again for sure! Shout out to Rochelle at the front desk for her wonderful hospitality!!

I've been a Marriott Rewards Member since 2005 and I list say that my last few stays at the Residence Inn properties has been a disaster!!!! Different cities to boot! Residence Inn Murrieta Temecula was horrible. We RSVP'd a 2 bedroom suite. The sofa (bed) that MGMT states " we don't advertise sofa beds! " Our response " you do advertise " sofas " and it's sinking in the middle and not leveled. Entertainment: you cannot log into your Netflix account and successfully watch anything at this location Cleanliness: dishwasher was not working and had dirty dishes inside of it whomp whomp Service: After requesting to go over the ongoing issues that kept arising throughout our stay with the GM Marlene, The front desk attendant advised that it wasn't necessary to take that step to rectify the situation. I found this to be questionable ?? Marriott's brand is all about hospitality correct.... So why would not want to be hospitable and try to accommodate the guests for a simple request that is actually your job.

Really great hotel. Rooms were very clean and comfy. Staff was friendly. Would for sure stay again.

I’ve been a Marriott Bonvoy member for a while and I was disappointed with this stay. It was the first time I have felt truly unwelcome at a Marriott property. The front desk staff seemed uninterested in their jobs. Marriott property usually provides complimentary water bottles but they didn’t offer any. Although it’s just a water bottle, it made me feel unwelcome. The room condition was poor: the sofa was broken, the bathroom door dragged on the floor, there was tape left on the walls, and the towels had an unpleasant odor. Furthermore, the lobby coffee station was neglected—the water was cold and the coffee canisters were empty. When we reported this to the front desk, the agent was unprofessional and made excuses rather than helping. This falls far below the Marriott standard. The good thing was that they provided gluten free options at breakfast.

Most of the staff is ok, particularly one very kind lady that checked me in. Couple of the others were disinterested in reality anything, let alone providing any sense of customer service. The rooms are fine, but housekeeping is very much below average. I'd appreciate some consistency with coffee and whatnot when it's replenished, at the very least. It's located in what I imagine is some sort of kinda new but it's across the street from a Walmart. Imagine if Walmart opened a hotel, this is what you get here.

First and foremost, we have been loyal Marriott customers for more than 20 years. We have stayed in our fair share of Marriott properties throughout the world (we have been Titanium members for the last 10 years). However, The Residence Inn at Temecula is not up to the Marriott standards in terms of cleanliness, service and customer-focused detail that we have been accustomed to with Marriott properties over the years. We had to change rooms 2 times because of the odor and our toilet was back up as well. Housekeeping, what a joke! Additionally, The staff is not empowered to even authorize complimentary water! Never, before have we experienced this. Please, check before you book your room! It may not be what you think other Marriott properties’ experiences are. My advice: find another property!

This residence inn was fantastic in the sense that all of the help was absolutely stellar with their customer service skills and attentiveness. The beds were very stiff and the rooms were a little dilapidated. We had a mini suite in our couch appeared to have a cigarette burn in it or some kind of hole. Also, the free continental breakfast in the morning was literally terrible! We did not use it either day that we were there because it was basically stale waffles and weird looking gray sausage bagel sandwiches. Just really lacking in quality compared to other Marriotts. But the employees who are spot on perfect,down to the security guard walking around the parking lot. No complaints about any of the staff whatsoever.

The hotel is great. Amazing location. The staff were great. Especially front desk. Would come back in a heartbeat, they made me feel at home.